As we enter 2021 full of hope and expectations of leaving the disappointments of 2020 behind us, we still must remain vigilant in the face of an enemy not yet defeated. COVID-19 has created challenges for all of us – and Cook Bros. Truck Parts remains fixated on doing all we can to try to ensure our customers and employees remain safe and healthy.
We are tremendously grateful for the dedication of our Cook Bros. family of associates. We are inspired every single day by their unwavering commitment to serve our customers. We have all adapted to a new way of handling transactions – from social distancing, to communicating while wearing masks, to enhanced cleaning routines – but Team Cook Brothers has stepped up and continued to provide the highest level of customer service while we have increased investment in our inventory to make sure we are ready with what our customers need when they need it.
Although we can see that there is a future when COVID does not impact our daily lives in the same way it does today, these remain uncertain times. We want to make sure that you know one thing does remain certain – that we are here for our customers. You can rely on us to be a single source for all your truck parts needs. We are here for all your trailer parts needs, your fluid conveyance needs, your industrial supply needs and your driveline services needs. We are here to help you keep your fleet and equipment running. We are here to make your job easier. We are here to provide the best purchasing experience in our industry. We are an essential business, and we know our customers are essential too.
We truly value the trust our customers have placed in us and will keep working to the best of our ability to earn your business every time one of you needs us. We thank you so much for allowing Cook Brothers Truck Parts to provide solutions for keeping you on the road and working!
Update: 4/24/2020Dear Valued Customers:
There is no question the events of the last 6 weeks have had and will continue to have a significant impact on the economy, industry, businesses and personal lives.
As you most likely know, Cook Brothers Truck Parts was designated by the State of New York and the Commonwealth of Pennsylvania as an Essential Business. We are here to support the transportation industry and municipalities in the communities in which we operate. We work hard every day supplying products and services to keep trucks and equipment running so that our communities have the supplies they need to maintain a sense of normalcy as the country combats this invisible enemy. The biggest juggling act and our number one priority is to be socially responsible during this crisis, while also trying to meet the demand for what we offer during this difficult time. Each day continues to bring new challenges, but we happy to report that, as of today, all our locations remain open and fully operational. We are here for you to help you with whatever you need to stay working and on the road.
We are committed to providing you with the level of service you deserve while continuing to keep our employees safe. This means practicing safe social distancing, continuing to sanitize work areas and properly outfitting employees with the equipment they need to do their jobs and feel confident about their health and safety while doing it. We ask that you please do you part and do the same when working with us.
In order to emerge from this unique time in our country’s history, it is the companies and individuals who take charge and push forward with an attitude of optimism that will help breathe life back into this industry. We’re here for you – we’re ready to make it happen. We also know there is no stronger partner for you to work with to set up your business to come back stronger than ever. Let’s work together to make the rest of 2020 the best it can be!
We want to assure our customers and valued partners that Cook Brothers Truck Parts is currently maintaining all our regular services in the wake of the Covid-19 virus pandemic. We have been classified an essential business in both the State of NY and the Commonwealth of PA – as such, we will continue to operate as normal.
We are actively working to comply with all healthcare guidelines and government orders to ensure the health, safety and well-being of our employees – this is of paramount importance to us. As of today, March 23, 2020, we are pleased to report that our staff currently has no visible symptoms of the virus and we are taking many precautions to prevent the spread of this and any illness. Our Safety Director has issued an internal Covid-19 Health and Safety Policy for all employees and our sanitation team has doubled their efforts to keep our workplace free of contagions – especially in high touch, high traffic areas. Our outside sales team has been instructed to work remotely and have stopped making face to face sales calls. We have suspended supplier visits to reduce the number of individuals visiting our locations. We have arranged for better crowd control at all branches to ensure social distancing is in effect for all customer interactions. Our delivery team is also practicing social distancing while making customer deliveries – we actively work with our customers to see if there is a designated area we can drop off parts that minimizes customer contact. We have also instructed any employees to remain home if they feel sick or if they are experiencing any of the Covid-19 published symptoms.
We are working on several other precautionary measures that we expect to roll out over the next few days to keep everyone as safe as possible. Please keep in mind that, although some of these initiatives may appear to be inconvenient, it is done in the interest of keeping our employees and customers healthy. We thank you for understanding that any steps we take are designed to protect the health and well-being our staff and our customers.
Although there are some product categories that are experiencing service interruptions, our general supply chain is working as planned with few issues preventing us from fulfilling customer orders. In addition, Cook Brothers Truck Parts has exceptionally strong inventory levels and is well positioned to help you keep your trucks on the road and your equipment running.
We will continue to monitor the ongoing situation and provide additional communications should any new developments arise. There is no question that the trucking industry is an important part of us making it through this pandemic. Without the efforts of the men and women behind the wheel, the supply chain falls apart and society will suffer for it. We take our responsibility to support the efforts of the American Trucker extremely seriously. WE ARE HERE FOR YOU. We take the responsibility to support the efforts of the municipalities in our markets very seriously – it is through your efforts that our communities will weather this storm. WE ARE HERE FOR YOU. We know it is more important than ever that you can count on us to help you keep moving. Thank you for your trust and support as we all continue to navigate through these unprecedented and challenging times. And never forget - WE ARE HERE FOR YOU!